FAQ

• If your package doesn’t arrive within 2–4 days after the estimated delivery date, contact us right away so we can open a trace request with Canada Post on your behalf.
• Trace Investigation: Canada Post typically completes an investigation within 5 business days. If located, it will be forwarded to you.
• Lost/Seized Packages: Once confirmed lost or unrecoverable, we will reship a one-time replacement package (valued up to $500) free of charge.

Notes: We do not refund shipping fees for postal delays. Delivery guarantee excludes Nunavut, Northern Quebec, or addresses provided with incomplete/inaccurate info.

If tracking stalls, a scan was likely missed. Most packages still arrive on time or a day late. If it is 2 days past your expected delivery date, contact us to initiate a post office trace.

Before reaching out, please check:

1. Front desk, mail room, or community mailbox.
2. With neighbors or around your property.
3. Wait 24 hours (postal workers occasionally scan items as “delivered” at the start of their route).

Note: If Canada Post tracking confirms delivery to the correct address, we cannot send a replacement or issue a refund.

• Orders with confirmed payment received before 1:00 PM PST ship the same business day.
• Orders received after 1:00 PM PST, or over weekends/holidays, ship the following business day.

Every order is discreetly packaged and sealed for privacy. We ship via Xpresspost mailers (1–3 business days) or USPS Tracked Package (5–7 business days).

We ship priority mail to both Canada and the USA.

• Canada: Flat Rate $15 via Canada Post Xpresspost (approx. 2 business days).
• USA: Flat Rate $20 via USPS Tracked Package (approx. 4–7 business days).

• Bite Size Delivery operates as an online dispensary providing mail-order access to plant-based products.
• Packages are shipped discreetly through standard courier services. Customers assume any associated risks when ordering.

1. Browse products at bitesizecanada.com/shop/.
2. Select your products, quantities, and click Add to Cart.
3. View your cart, apply any coupon codes, and click Proceed to Checkout.
4. Fill out your billing and shipping details, then confirm the order.
5. Follow the payment instructions provided on the confirmation screen (Interac E-Transfer, Crypto, or Square).
6. Once payment is received, your order is processed and shipped with a tracking number sent to your email.

• Missing Items (Under $200): One-time item replacement.
• Missing Items (Over $400): An unboxing video is required showing the unopened package being opened to verify missing contents.
• Defective Edibles/Products: Email customer support with photo/video proof within 48 hours of receipt. Approved claims will be issued store credit. We do not offer cash refunds or exchanges.

• Cryptocurrency: Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), and more. (Important: Pay the exact total amount PLUS network transaction fees so our system can auto-match your order).
• Interac E-Transfer: Standard Canadian bank transfer.
• Square Invoice: Email payment link checkout.

Orders are placed on hold until payment is received. If payment is not submitted within 2 days, the order is automatically canceled.